Team Leader

Homerton University Hospital NHS FT · Homerton, London, City of
Department Homerton University Hospital NHS FT
Employment Type Full Time
Minimum Experience Entry-level
Compensation £27,000

Team Leader - Homerton University Hospital.

Start date: December 2021

Hours: 40 hours per week - Monday - Friday plus on call on a rotational basis.

Salary: £27,000 per annum. (This will be reviewed after 3 Months Probation)

Overall Purpose


  • The Team Leader is primarily responsible for the day-to-day service delivery to patients, providing support for operational, clinical and make ready staff. Reporting daily activity to the ERS management.
  • To provide support and work closely in conjunction with the Operations Manager to ensure that the operation continues to remain compliant and providing the best possible patient experience.
  • At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues, and others by assessing risks and adopting safe working practices.
  • The team leader is responsible for ensuring accurate communication at all times to all operational staff and the Operations Manager working on and off site.
  • Working closely alongside the Operations Manager to compile reports and provide accurate and timely information as and when required.
  • Line management of all road staff including all Ambulance Care Assistants
  • Fleet management
  • Ordering BOC gas as and when required.
  • Ensuring that the databases are kept up to date to ensure CQC compliance.

A working knowledge of booking, planning and dispatch for cover when required


 Main tasks and accountability


  • The Team Leader role has responsibility for the provision of leadership and management to the immediate operational staff. To include PDP's where required.
  • Develop a good working knowledge of the business processes to ensure these are being complied by and followed by all clinical staff in specified areas.
  • To provide effective leadership in ensuring that standards and practices comply with policies and procedures.
  • To ensure that the ambulance crews understand their roles and are working within the clinical governance strategy to promote excellence in clinical practice in accordance with Care Quality Commission guidelines.
  • Maintain the fleet in accordance with inspection dates, deep clean schedule dates, whilst ensuring all statutory legal requirements for all vehicles are updated in a timely manner in line with site fleet planners.
  • Manage staff rota
  • Assist with office duties i.e., processing and inputting information from run sheets, collation, and entry of data, providing accurate customer reports to the Operations Manager and the business.
  • Uphold business principles of customer and patient care, and staff welfare by promoting and maintaining good working relationships and practices in all dealings with staff and outside agencies.
  • Ensure that all staff within the team participate in mandatory training.
  • Provide a patient focused service and an appropriate level of customer support that engenders customer satisfaction and confidence in the service.
  • Drive allocated vehicle as road traffic law dictates, in a manner appropriate to the conditions, and with due consideration for the safety of vehicle occupants and other road users, in non-emergency conditions.
  • Support the operations manager with ensuring KPI targets
  • Filing
  • Recruitment and onboarding.
  • HR support – sickness reporting, ensuring the company sickness policy is adhered to. Return to works, record of discussion’s, references, contracts.
  • Minute taking. I.E., team meetings, disciplinary’s, investigation meetings etc.
  • To ensure audits become part of everyday practice, are conducted, and reported when required.
  • Incidents and complaints are investigated and managed swiftly and reported to the Operations Manager.
  • Support the Operations manager with any follow up requirements and investigations. I.E. Disciplinary, Grievances etc.
  • Any other Ad Hoc duties as and when required to meet business needs.
  • Undertake cleaning to ensure the site and operation is kept clean and tidy at all times and the site remains CQC compliant.
  • Staff are kept informed of decisions and notice boards kept up to date at all times.
  • Ensure any vehicle defects are reported, liaise with the garage and database kept up to date to ensure minimum downtime.
  • On call at weekends on a rotation basis – 1 in 3.


Experience required/desired

  • Microsoft Excel, Word & Outlook – Intermediate to Advanced would be beneficial
  • Minute taking
  • Diary management
  • Timekeeping
  • Driving Licence Required
  • Some understanding of the healthcare sector would be beneficial but not essential
  • Administration background would be beneficial but not essential
  • Organised

ERS Medical Values:

  • Collaborative
  • Accountable 
  • Respectful
  • Excellence 


For the right individuals we can offer you:

  • Extensive training and ongoing support
  • Career Development
  • People's Pension
  • Perkbox
  • Employee’s Assistance Programme (EAP)
  • Paid Holiday
  • Uniform
  • Free DBS

Thank You

Your application was submitted successfully.

  • Location
    Homerton, London, City of
  • Department
    Homerton University Hospital NHS FT
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation